Legal notice
Information Required Under Japan’s Act on Specified Commercial Transactions
Seller
[Official legal entity name as registered]
* “ELVITA” is the brand name.
Responsible Person
[Name of legal representative or person responsible for mail-order sales]
Address
〒612-0816
Room 502, 10-72 Fukakusa Umatanicho, Fushimi-ku, Kyoto, Kyoto, Japan
Phone
080-3692-8666
Support hours: Weekdays 10:00–17:00
* Excluding weekends, public holidays, and year-end/New Year holidays.
* Please update the support hours above if they differ from your actual operating hours.
Brand
ELVITA
Website
ELVITA Official Online Store
Sales Price
Please refer to the price shown on each product page.
Displayed prices include consumption tax.
Fees in Addition to Product Price
Shipping
Flat nationwide rate: ¥500 including tax
Free shipping applies to orders of ¥5,000 or more including tax.
If fees apply depending on your selected payment method, please review the amount shown before confirming your order.
Payment Methods
The following payment methods may be available:
[List only the payment methods actually enabled in Shopify]
Examples:
- Credit cards
- Shop Pay
- Apple Pay
- Google Pay
- Other payment methods displayed at checkout
Available payment methods can also be confirmed on the checkout page when you place your order.
Timing of Payment
For credit cards and other immediate-payment methods, payment is processed when the order procedure is completed.
The actual debit date depends on the terms of your credit-card issuer or payment service provider.
For other payment methods, the payment timing specified by the relevant payment service provider applies.
Dispatch Time
After confirmation of your order and payment, products are normally dispatched within 1–3 business days.
Shipping operations may be suspended on weekends, public holidays, year-end/New Year holidays, and other store holidays.
Dispatch may take longer during campaigns, periods of high order volume, severe weather, traffic disruptions, or other unavoidable circumstances.
Shipping Method
Orders are generally shipped via Sagawa Express.
The shipping method may change depending on product size, destination, or other circumstances.
Estimated Delivery
After dispatch, delivery is generally expected within 1–3 days.
Delivery to Hokkaido, Okinawa, remote islands, and certain other areas may take longer.
Delivery may be delayed due to weather, traffic conditions, natural disasters, high parcel volumes, or other circumstances affecting the carrier.
Returns, Exchanges & Refunds
Returns for Customer Preference
Returns may be requested only when you contact us within 30 days after delivery.
As a general rule, returns for customer preference are accepted only when all of the following conditions are met:
- The item is unopened
- The item is unused
- The item is in the same condition as when delivered
- The outer box, container, seals, and other packaging are not significantly damaged
- The purchase can be verified
Because our products are health foods, we do not accept returns or refunds for opened or used products due to customer preference for hygiene and quality-control reasons.
For returns due to customer preference, return shipping costs are the customer’s responsibility.
Defective, Damaged, or Incorrect Items
If an item is defective or damaged, or if you receive an item different from what you ordered, please contact us as soon as possible after delivery.
After reviewing the situation, we will provide instructions for an exchange, reshipment, return, or refund.
When the issue is due to a defect, damage, or incorrect shipment for which ELVITA is responsible, the necessary return and reshipping costs will be covered by ELVITA.
Return Deadline
For returns due to customer preference, please contact us in advance within 30 days after delivery.
Items returned without prior contact may not be eligible for return or refund.
Return Shipping Costs
Customer preference: paid by the customer
Defective, damaged, or incorrectly shipped item: paid by ELVITA
Under Japanese mail-order sales rules, return availability, deadlines, conditions, and responsibility for shipping costs should be stated clearly. ELVITA’s policy therefore specifies a 30-day period, unopened and unused condition requirements, and customer-paid shipping for change-of-mind returns.
Return Address
Once your return has been approved, please send the item to:
〒612-0816
Room 502, 10-72 Fukakusa Umatanicho, Fushimi-ku, Kyoto, Kyoto, Japan
Please contact the email address below before returning any item.
Refunds
After the returned item reaches us, we will inspect its condition and notify you whether the refund has been approved.
Approved refunds will generally be issued to the original payment method used for the purchase.
We aim to process approved refunds within 10 business days.
Depending on your credit-card issuer or payment service provider, additional time may be required before the refund appears in your account.
Order Cancellations
We may not be able to cancel orders once preparation for shipment has begun or after shipment has been completed.
Returns after shipment are subject to the return conditions above.
Product Images and Health-Related Information
Product colors and appearance may look different from the actual item depending on your device, display settings, and viewing environment.
Product packaging, design, and specifications may change without notice for quality improvement or other reasons.
Health foods are not medicines.
Product information on this website is not intended to diagnose, treat, or prevent disease.
For Foods with Function Claims, please review the notification wording and precautions shown on the relevant product page.
Contact
ELVITA Customer Support
Email: info@elvita.one
Tel: 080-3692-8666
Address:
〒612-0816
Room 502, 10-72 Fukakusa Umatanicho, Fushimi-ku, Kyoto, Kyoto, Japan