Shipping & Delivery

Last updated: September 18, 2026

Thank you for shopping at the ELVITA Online Store.

We ship orders according to the following policy so that customers can receive their purchases with confidence.

1. Delivery Area

As a general rule, we currently ship within Japan only.

We deliver throughout Japan, including Hokkaido, Okinawa, and remote islands. Delivery to some areas may require additional time.

2. Shipping Fee

Shipping is a flat ¥500 including tax nationwide.

Orders totaling ¥5,000 or more including tax qualify for free shipping.

Free-shipping conditions may change during campaigns or promotions. In such cases, the conditions shown on the relevant product or campaign page will apply.

Applicable shipping charges are also displayed at checkout before you place your order.

3. Dispatch Time

After your order and payment have been confirmed, orders are normally dispatched within 1–3 business days.

Shipping operations may be suspended on weekends, public holidays, year-end/New Year holidays, and other store holidays.

Dispatch may take longer than usual during periods of high order volume, campaigns, major holidays, or year-end/New Year periods.

4. Estimated Delivery Time

After dispatch, delivery is generally expected within 1–3 days.

Delivery to Hokkaido, Okinawa, remote islands, and certain other areas may take longer.

Delivery may also be delayed due to:

• Severe weather
• Natural disasters
• Traffic conditions
• High parcel volumes handled by the carrier
• Year-end/New Year periods or major holidays
• Other circumstances reasonably beyond the control of the carrier or ELVITA

Estimated delivery dates are provided as a guide and do not guarantee delivery on a specific date.

5. Shipping Carrier

Orders are generally shipped via Sagawa Express.

The shipping method may change depending on parcel size, destination, or other circumstances.

Customers generally cannot select the carrier.

6. Tracking

When a tracking number is available, tracking information will be provided in the shipment confirmation email or similar notification after dispatch.

It may take some time after dispatch for tracking information to appear in Sagawa Express’s system.

7. Shipping Address

Before placing your order, please make sure the following shipping information is correct:

• Postal code
• Street address
• Building name
• Room or apartment number
• Recipient name
• Phone number

If your order has not yet shipped, we may be able to update the delivery address. Please contact us as soon as possible if you need to make a change.

Once an order has shipped, we may not be able to change the delivery address.

8. Extended Absence, Incorrect Address, or Refused Delivery

If a parcel is returned to us for any of the following reasons, the customer may be responsible for the cost of reshipping:

• Extended absence
• Unknown or incomplete address
• Incorrect address entered at checkout
• Carrier storage period exceeded
• Refusal of delivery for customer reasons

If a parcel is returned to us, we will review the condition of the product and the reason for return before providing guidance on reshipment or refund.

9. Damaged or Incorrect Deliveries

Please check your order as soon as possible after delivery.

Contact us if:

• The product is damaged
• You received a different product from the one ordered
• The quantity received is incorrect
• There is another delivery-related problem

We may ask you to provide photographs showing the condition of the product.

If the issue is due to a defective product, damage, incorrect shipment, or another matter for which ELVITA is responsible, we will provide instructions for replacement, reshipment, return, or refund after reviewing the case.

In such cases, the necessary shipping costs will generally be covered by ELVITA.

10. Order Cancellations

We may not be able to cancel an order once preparation for shipment has begun or after the order has shipped.

For returns or refunds after delivery, please review our Return & Refund Policy.

For returns due to customer preference, ELVITA accepts unopened and unused products returned within 30 days after delivery.

11. Shipping Inquiries

If you have questions about shipping or your order has not arrived after a reasonable period following dispatch, please contact:

ELVITA Customer Support
Email: info@elvita.one

Please include your order number whenever possible.