Refund policy

Return & Refund Policy

ELVITA accepts return requests made within 30 days after delivery.

Returns for change of mind are accepted only for unopened and unused items. Products must be in the same condition as when delivered, with the outer box, container, seals, and other packaging intact. We may also ask you to provide an order number, receipt, or other proof of purchase.

If you would like to request a return, please contact info@elvita.one before sending the item back.

Items returned without prior contact may not be eligible for return or refund.

Return Address

Once your return has been approved, please send the item to:

Room 502, 10-72 Fukakusa Umatanicho, Fushimi-ku, Kyoto, Kyoto 612-0816, Japan

Return instructions and any required information will be provided by email when your return request is accepted.

For returns due to customer preference, return shipping costs are the customer’s responsibility.

If the return or exchange is due to a defective, damaged, or incorrectly shipped item, ELVITA will cover the necessary shipping costs.

Damaged, Defective, or Incorrect Items

Please check your order as soon as possible after delivery.

If an item is damaged or defective, or if you receive an item different from what you ordered, please contact info@elvita.one.

After reviewing the situation, we will provide instructions for an exchange, return, or refund.

We may ask you to provide photographs showing the condition of the item.

Items That Cannot Be Returned

As a general rule, returns or refunds for customer preference cannot be accepted in the following cases:

Items that have been opened or used; items for which more than 30 days have passed since delivery; items damaged or soiled due to the customer; items with significantly damaged outer boxes, containers, or seals; and items for which the purchase history cannot be verified.

Because our products are health foods, we do not accept returns of opened products for customer preference for hygiene and quality-control reasons.

This restriction does not apply when the product itself is defective or damaged, or when the wrong item was shipped.

Exchanges

If you would like to request an exchange, please contact us first.

For defective, damaged, or incorrectly shipped items, we will review the details and provide exchange instructions.

For customer-requested changes in size, type, or product, we may ask you to complete the return process first and then place a new order for the item you want.

Refunds

After the returned item arrives, we will inspect its condition and notify you by email whether the refund has been approved.

Approved refunds will generally be issued to the original payment method used for the purchase.

We aim to process approved refunds within 10 business days.

Depending on your credit-card issuer or payment service provider, additional time may be required before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you still do not see it, please contact info@elvita.one.

Contact

If you have any questions about returns, exchanges, or refunds, please contact:

Email: info@elvita.one