Privacy policy

Privacy Policy

Last Updated: September 18, 2026

The ELVITA website and online store (collectively, the “Services”) are operated by [Operating Company Name] (the “Company”).

We consider the proper handling of personal information an important responsibility. We comply with Japan’s Act on the Protection of Personal Information and other applicable laws and regulations, and manage personal information appropriately in accordance with this Privacy Policy.

The Services are built and operated using Shopify.

Please review this Privacy Policy before using the Services.

1. Personal Information We Collect

We may collect the following information to the extent necessary to provide the Services.

Customer Information

  • Name
  • Postal code
  • Address
  • Billing address
  • Shipping address
  • Phone number
  • Email address
  • Other information you provide to us

Order and Transaction Information

  • Order details
  • Purchase history
  • Return, exchange, and cancellation history
  • Shipping status
  • Payment status
  • Information relating to the payment method used

Payment information such as credit card details may be collected and processed directly by Shopify or a payment service provider. In such cases, we may not directly retain your credit card number or similar payment credentials.

Account Information

If you create an account, we may collect:

  • Account information
  • Login-related information
  • Saved settings and preferences

Information Provided When You Contact Us

We collect information you provide when contacting us through a contact form, email, or other communication channel.

Website Usage Information

When you use the Services, we may automatically collect:

  • IP address
  • Browser information
  • Device information
  • Operating system information
  • Date and time of access
  • Pages viewed
  • Activity within the website
  • Information collected through cookies and similar technologies

2. How We Use Personal Information

We use personal information for the following purposes.

Providing Products and Services

  • Receiving and processing orders
  • Shipping products
  • Confirming order details
  • Processing payments
  • Providing shipping updates
  • Handling returns, exchanges, and refunds
  • Creating and managing customer accounts

Communicating With Customers

  • Sending order-related communications
  • Providing shipping notifications
  • Responding to inquiries
  • Sending important notices
  • Providing after-sales support

Improving Our Services

  • Analyzing use of the Services
  • Improving the website
  • Improving products and services
  • Enhancing customer convenience
  • Investigating and resolving technical issues

Marketing

Where permitted by your consent and applicable law, we may use personal information to:

  • Provide information about products and services
  • Announce campaigns and new products
  • Send newsletters and other marketing communications
  • Measure advertising effectiveness
  • Provide information based on customer interests

You may unsubscribe from marketing emails at any time using the unsubscribe method provided in the message.

Even after you unsubscribe from marketing communications, we may still send transactional messages necessary for orders, shipping, payments, or other purchases.

Security and Fraud Prevention

  • Detecting fraudulent orders
  • Preventing unauthorized access
  • Investigating misuse or fraud
  • Maintaining the security of the Services
  • Protecting the rights and interests of the Company and our customers

Legal and Regulatory Compliance

  • Complying with applicable laws and regulations
  • Responding to lawful requests from government agencies, courts, and other public authorities
  • Handling disputes or legal proceedings
  • Enforcing our Terms of Service and other policies

3. Cookies and Similar Technologies

We may use cookies and similar technologies to provide the Services, improve usability, analyze website traffic, and measure advertising effectiveness.

Cookies are small pieces of information stored in your browser or device when you visit a website.

Cookies may be used for purposes such as:

  • Keeping items in your shopping cart
  • Maintaining your login session
  • Analyzing website usage
  • Improving the Services
  • Measuring advertising effectiveness

You can restrict or disable cookies through your browser settings.

Please note that some features of the Services may not function properly if cookies are disabled.

4. Disclosure of Personal Information to Third Parties

Except where permitted by law, we do not provide personal information to third parties without your consent.

However, to the extent necessary to operate the Services, we may entrust or provide personal information to service providers including:

  • Shopify
  • Payment service providers
  • Shipping carriers
  • Warehousing and logistics providers
  • IT service providers
  • Cloud service providers
  • Customer support providers
  • Data analytics providers
  • Advertising and marketing service providers

Where appropriate, we carefully select service providers and manage them so that personal information is handled appropriately.

5. How Shopify Handles Personal Information

The Services use Shopify’s e-commerce platform.

As a result, certain information you provide or generate when using the Services may be collected, stored, or processed by Shopify in order to provide the Services.

This may include:

  • Order information
  • Shipping information
  • Payment-related information
  • Device information
  • IP address
  • Cookie information
  • Website usage information

For information about how Shopify handles personal information, please review Shopify’s privacy policies, including its consumer privacy policy.

6. Processing of Personal Information Outside Japan

If systems or servers used by Shopify, cloud service providers, payment providers, or other service providers are located outside Japan, your personal information may be stored or processed outside Japan.

We take necessary and appropriate measures in accordance with Japan’s Act on the Protection of Personal Information and other applicable laws and regulations.

7. Security Measures

We implement necessary and appropriate security measures to help prevent unauthorized access to, loss, leakage, alteration, destruction, or damage of personal information.

Where appropriate, we also supervise service providers that handle personal information on our behalf.

However, no method of transmitting information over the internet or storing data electronically can be guaranteed to be completely secure.

Please also take appropriate steps to protect your password and other important authentication information.

8. Retention of Personal Information

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, or for the period required by law.

Retention periods may take into account factors including:

  • Handling orders and transactions
  • Maintaining customer accounts
  • Responding to inquiries
  • Handling returns and refunds
  • Accounting and tax record requirements
  • Legal obligations
  • Resolving disputes or other issues

When personal information is no longer required, we endeavor to delete or anonymize it using appropriate methods.

9. Your Rights Regarding Personal Information

Under Japan’s Act on the Protection of Personal Information and other applicable laws, you may be entitled to request certain actions regarding personal information we hold about you, including:

  • Notification of the purpose of use
  • Disclosure of personal information
  • Correction
  • Addition
  • Deletion
  • Suspension of use
  • Erasure
  • Suspension of disclosure to third parties

To make a request, please contact us using the details provided at the end of this policy.

We may verify your identity as necessary and will respond in accordance with applicable laws and regulations.

In some cases, applicable law may not require us to comply with a request.

10. Personal Information of Minors

If a minor uses the Services and provides personal information, the consent of a parent, guardian, or other legal representative should be obtained where required.

If we become aware that we have unintentionally collected personal information from a minor, we will take appropriate action in accordance with applicable law.

11. Third-Party Websites

The Services may contain links to websites, social media platforms, or other external services operated by third parties.

The handling of personal information by those third-party services is governed by their own privacy policies.

We are not responsible for the handling of personal information by third-party websites or services that we do not control.

12. Changes to This Privacy Policy

We may revise this Privacy Policy in response to changes in law, changes to the Services, operational needs, or other circumstances.

If we make material changes, we may provide notice on this website as appropriate.

The revised Privacy Policy will take effect when posted on this website.

The most recent update date will be shown at the top of this page.

13. Contact

For questions regarding the handling of personal information, this Privacy Policy, or requests relating to access, correction, or suspension of use, please contact:

Operating Company: 日金株式会社
Brand: ELVITA
Address: Room 502, 10-72 Fukakusa Umatanicho, Fushimi-ku, Kyoto, Kyoto 612-0816, Japan
Email: info@elvita.one